bigoplus Privacy Policy

bigoplus collects personal data in the following categories:

bigoplus does not collect full credit card numbers. The platform does not accept credit cards for transactions — all payments go through local Philippine banking and e-wallet channels in PHP.

Your personal data is used only for the following purposes:

• Account management — creating and maintaining your bigoplus account, verifying your identity at registration.
• KYC compliance — verifying your identity and age (21+) before your first withdrawal, as required for player protection.
• Payment processing — processing PHP deposits and withdrawals through local Philippine payment channels.
• Platform security — detecting unauthorized access, preventing fraud, and identifying duplicate accounts.
• Responsible gaming — monitoring for patterns that may indicate problem gambling, supporting self-exclusion requests.
• Communications — sending account notifications, OTP codes, and (where you've opted in) promotional updates.
• Legal compliance — meeting any data retention obligations under applicable law.

bigoplus processes your personal data on the following legal bases:

• Contract performance — processing necessary to provide the platform service you've signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC identity verification and data retention requirements.
• Legitimate interests — platform security, fraud prevention, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — promotional communications, where you have explicitly opted in. This consent can be withdrawn at any time.

bigoplus does not sell your personal data. We share data only in the following circumstances:

• Payment processors — your payment details are shared with the Philippine payment channels used to process your transactions. These partners are bound by their own data protection obligations.
• KYC verification services — identity documents submitted for verification may be processed by a third-party KYC service operating under strict data handling agreements.
• Legal requirements — if required by applicable law or a valid legal order, bigoplus may disclose personal data to the relevant authority.
• Business transfers — in the event of a merger or acquisition, personal data may be transferred as part of that process. Players will be notified if this occurs.

All third parties who receive personal data from bigoplus are required to handle it securely and use it only for the specific purpose it was shared.

bigoplus uses a layered approach to data security:

• All data in transit is protected by SSL encryption — the same standard used by Philippine banks for online transactions.
• Stored personal data is encrypted at rest on secure servers.
• Access to personal data is restricted to authorized bigoplus personnel on a need-to-know basis.
• Login security includes OTP verification for new devices and optional biometric authentication on the mobile app.
• KYC documents are stored separately from account credentials and accessible only to the compliance team.

No system is 100% immune to breach, but bigoplus maintains up-to-date security practices and monitors for unauthorized access continuously. In the event of a data breach that affects your personal data, you will be notified promptly.

bigoplus retains personal data for the following periods:

• Active account data — retained for the duration of your account. If you close your account, data may be retained for up to 5 years for legal and compliance purposes.
• Transaction records — retained for a minimum of 5 years to meet applicable financial record-keeping requirements.
• KYC documents — retained for the duration of your account plus the legally required period after closure.
• Technical / log data — typically retained for 12 months and then deleted or anonymized.

When data is no longer required, it is deleted securely or anonymized so it can no longer be linked to you as an individual.

As a bigoplus player in the Philippines, you have the following rights over your personal data:

bigoplus uses cookies and similar technologies on the web version of the platform. These serve the following purposes:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences, such as language and display settings.
• Analytics cookies — help us understand how players use the platform so we can improve it. Data collected is aggregated and does not identify individual players.
• Security cookies — assist in detecting unusual activity and protecting accounts from unauthorized access.

bigoplus does not use third-party advertising cookies or behavioral tracking for the purpose of targeting you with ads on other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

bigoplus may update this Privacy Policy when the platform changes, when laws change, or when we improve our data practices. The "Last updated" date at the top of this page reflects the most recent revision.

When we make material changes — changes that significantly affect how your data is used or your rights — we will notify you via in-app notification before the changes take effect. Minor clarifications that don't change the substance of the policy will be updated without individual notification.

Continued use of the bigoplus platform after the effective date of a policy update constitutes acceptance of the updated terms. If you disagree with any changes, you may close your account before they take effect. To close your account, contact support at [email protected].